faq

Frequently asked questions

Materials

Are your candles vegan and cruelty free?


Yes they are! I use a plant-based wax (rapeseed-coconut blend) and the scents I use are vegan too! I also make sure to check for a 'cruelty free' label when I buy my materials. Sustainability and animal rights are important to me, so only vegan products at Lua!




Is your packaging sustainable?


Yes it is! I ban plastic from my packaging by packing everything in paper. I also use biodegradable squishies to keep your goods safe during the trip. They will dissolve when you put them in water! I also encourage you to re-use the packaging as much as possible :)




What wax do you use to make the candles?


I use a 100% plant-based rapeseed wax for all candles. Using a sustainable, natural and non-toxic wax is very important for me and one of the key factors of my business!




Why is your plant-based wax better than paraffin?


Most candles in stores are made with paraffin. It is not commonly known, but paraffin is a toxic material, to you and to the environment. Paraffin is a petroleum waste product which releases toxic chemicals when burned, that's not healthy for you ofcourse. Paraffin is often transported by boat, when these boats are cleaned the toxic materials end up in the ocean and harm sealife too.
All Lua candles are made with a plant-based rapeseed wax. It is manufactured in Europe, which makes it even more sustainable than soy wax which is often produced in the United States.




What do you use to scent your candles?


At this moment I'm using both synthetic perfumes. I'm looking to make a switch to essential oils in the future, but that's not very easy and needs a lot of testing. So this is a future plan :)




Is it safe to use crystals in candles?


Crystals are tough, they can easily handle the heat without getting damaged. The crystals also do no harm to the candle, all good!




Is the decoration on your candles safe?


The rose petals and herbs are covered in wax, so they normally do not burn. However, it is important to never leave a candle alone. Also always keep your candles away from children and pets. I also made a few candles with lots of pretty flowers on top, those I do not recommand burning. It is clearly noted at the product which ones are only for decoration.




Are your candles handmade?


Yes, all candles are handmade by me. It's a one woman-business! This means that every candle is unique and made with lots of love and patience.





Crystals

How do I get the crystals out of the candle?


It is best to take the crystals out shortly after you have blown out your candle, never take them out while your candle is burning!! You can use metal tweezers or a fork to take the crystals out of the wax. But be careful the wax might be still hot. The crystals can easily be cleaned in hot water, the wax will just rinse off. Dry them and enjoy your new gem! Note: You can leave the tumbled crystals in the candle as long as you wish, but I do advice to take geodes and clusters out when the top layer is melting. They might be hard to clean when totally covered in wax.




Is it safe to use crystals in candles?


Crystals are tough, they can easily handle the heat without getting damaged. The crystals also do no harm to the candle, all good!





Shipping & returns

What shipping options do you offer?


PACKAGES
BELGIUM Bpost: €5 (1-2 working days) THE NETHERLANDS Postnl: €7,5 (1-3 working days) GERMANY Postnl: €9,5 (2-5 working days) FRANCE Bpost: €10 (2-5 working days) ENVELOPE POST Belgium: €2 (2-9 working days) NL, France & Germany: €3 (2-9 working days)
HOME DELIVERY BY ME Only available in the area near Sint-Truiden (Belgium): €1 You can select this option at checkout, I will contact you to schedule delivery via e-mail or social media when your order is ready. PICK-UP LEUVEN (Belgium) I will contact you to schedule a pick-up moment when: Free your order is ready. Leuven pick-ups are usually scheduled for the Monday after you placed your order. Feel free to leave your Instagram @ in the comment box when checking out for easier communication. (not constantly available)




How long does it take to make my order ready to ship?


Please note that this is a one-woman business and I'm a student who lives in a student town (away from my stock) few days a week. So it might take a little longer to prepare a package if I'm not home (where most of my stock is). I usually work with well planned dropdays so this won't be a big issue I think :) With big drops it can take me up to a week to ship everything out, I hope you have a bit of patience with me!




Can I return my purchase if it isn't a match?


If your purchase turns out not to be a match, a return is possible. Please make sure the product is in its original state. Shipping costs are the buyers responsibility.
The product value will be refunded if the product arrives intact, without damage.
Contact me through the contact form or via social media for returns.




What payment options do you offer?


You can pay with Bancontact, iDeal or credit card when checking out.




Do you offer a gift wrapping service?


Yes I do, but only with candle orders! My regular packaging is already gift worthy :) It's only with the candles that I can make the package even prettier. Please leave a note on this in the comment box when checking out. You can also add the name of the person who will receive the gift so I can write the card to them.





Jewelry & care

What material is your jewelry made from?


The necklaces are made from stainless steel, the hangers are made with metal wire and the crystals are 100% real.




How do I take care of my jewelry?


It is best to take of your jewelry when showering or sleeping, this will make it last longer. Also do not spray perfume on your jewelry, this may cause damage.




Can you make a piece with a personal crystal I already own?


Yes, I'd love to! It depends a bit on the size of the crystal, but I'll always try to make it work. You can send me your crystal by post and I'll send it back to you in a jewelry piece. Contact me via social media or the contact form below for inquiries.





Candles & care

What wax do you use to make the candles?


I use a 100% plant-based rapeseed wax for all candles. Using a sustainable, natural and non-toxic wax is very important for me and one of the key factors of my business!




Why is your plant-based wax better than paraffin?


Most candles in stores are made with paraffin. It is not commonly known, but paraffin is a toxic material, to you and to the environment. Paraffin is a petroleum waste product which releases toxic chemicals when burned, that's not healthy for you ofcourse. Paraffin is often transported by boat, when these boats are cleaned the toxic materials end up in the ocean and harm sealife too.
All Lua candles are made with a plant-based rapeseed wax. It is manufactured in Europe, which makes it even more sustainable than soy wax which is often produced in the United States.




What do you use to scent your candles?


At this moment I'm using both synthetic perfumes. I'm looking to make a switch to essential oils in the future, but that's not very easy and needs a lot of testing. So this is a future plan :)




Is it safe to use crystals in candles?


Crystals are tough, they can easily handle the heat without getting damaged. The crystals also do no harm to the candle, all good!




Is the decoration on your candles safe?


The rose petals and herbs are covered in wax, so they normally do not burn. However, it is important to never leave a candle alone. Also always keep your candles away from children and pets. I also made a few candles with lots of pretty flowers on top, those I do not recommand burning. It is clearly noted at the product which ones are only for decoration.




Are your candles handmade?


Yes, all candles are handmade by me. It's a one woman-business! This means that every candle is unique and made with lots of love and patience.




Do you have any tips to get the best out of my candle?


Yes! Tip1: Candles have a memory. Let the wax melt until the meltpool reaches the edges of your candle with the first burn, this will prevent tunneling and make your candle last longer. Tip 2: Cut the wick before every burn (to about 0,5 cm) for a cleaner burn.

Tip 3: Do not let your candles burn longer than 4 hours at a time. Be safe!! Never leave a candle unattended and always keep it away from children and pets.




How do I get the crystals out of the candle?


It is best to take the crystals out shortly after you have blown out your candle, never take them out while your candle is burning!! You can use metal tweezers or a fork to take the crystals out of the wax. But be careful the wax might be still hot. The crystals can easily be cleaned in hot water, the wax will just rinse off. Dry them and enjoy your new gem! Note: You can leave the tumbled crystals in the candle as long as you wish, but I do advice to take geodes and clusters out when the top layer is melting. They might be hard to clean when totally covered in wax.




Do you make custom candles?


Not at this point in time, but I'd love to offer this in the future! I'm trying to work this option out.




Do you make zodiac candles?


Not at this point in time, but I hope to work this idea out in the future.




Are your candles vegan and cruelty free?


Yes they are! I use a plant-based wax (rapeseed-coconut blend) and the scents I use are vegan too! I also make sure to check for a 'cruelty free' label when I buy my materials. Sustainability and animal rights are important to me, so only vegan products at Lua!