Shipping & Returns
I try to handle all orders and make them ready to ship within a maximum of three days. Please note that this is a one-woman business and I'm a student who lives in a student town (away from my stock) few days a week. So it might take a little longer to prepare a package if I'm not home (where most of my stock is). I usually work with well planned dropdays so this won't be a big issue I think :) With big drops it can take me up to a week to ship everything out, I hope you have a bit of patience with me!
Currently only shipping to Belgium, Germany, France and The Netherlands.
Bpost 1-2 working days €5
Postnl 1-3 working days €7,5
Postnl 2-5 working days €9,5
Bpost 2-5 working days €10
Belgium 2-9 working days €2
NL, France & Germany 2-9 working days €5,5
HOME DELIVERY BY ME
Only available in the area near Sint-Truiden (Belgium) €1
You can select this option at checkout, I will contact you to schedule
delivery via e-mail or social media when your order is ready.
I will contact you to schedule a pick-up moment when Free
your order is ready. Leuven pick-ups are usually scheduled
for the Monday after you placed your order. Feel free to
leave your Instagram @ in the comment box when checking
out for easier communication. (not constantly available)
If your purchase turns out not to be a match, a return is possible. Returns are possible within 30 days after the purchase. Please make sure the product is in its original condition and returned within 7 days after notifying Simply Lua about the return. Shipping costs are the buyers responsibility.
The product value will be refunded within 14 days if the product arrives intact without damage.
Contact me through the contact form or via social media for returns.