Shipping & Returns

I try to handle all orders and make them ready to ship within a maximum of three days. Please note that this is a one-woman business and I'm a student who lives in a student town (away from my stock) few days a week. So it might take a little longer to prepare a package if I'm not home (where most of my stock is). I usually work with well planned dropdays so this won't be a big issue I think :) With big drops it can take me up to a week to ship everything out, I hope you have a bit of patience with me!

Currently only shipping to Belgium, Germany, France and The Netherlands.
 

PACKAGES

BELGIUM

Bpost                                                                1-2 working days                               €5

Home delivery

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THE NETHERLANDS

Postnl                                                 1-3 working days                             €7,5

Home delivery                

 

GERMANY

Postnl                                                  2-5 working days                             €9,5

Home delivery                

 

FRANCE

Bpost                                                                   2-5 working days                             €10

Home delivery

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ENVELOPE POST

Belgium                                                             2-9 working days                              €2

NL, France & Germany                                2-9 working days                              €5,5

HOME DELIVERY BY ME

Only available in the area near Sint-Truiden (Belgium)                                   €1

You can select this option at checkout, I will contact you to schedule

delivery via e-mail or social media when your order is ready.

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PICK-UP LEUVEN 

I will contact you to schedule a pick-up moment when                                   Free

your order is ready. Leuven pick-ups are usually scheduled

for the Monday after you placed your order. Feel free to

leave your Instagram @ in the comment box when checking

out for easier communication. (not constantly available)              

If your purchase turns out not to be a match, a return is possible. Returns are possible within 30 days after the purchase. Please make sure the product is in its original condition and returned within 7 days after notifying Simply Lua about the return. Shipping costs are the buyers responsibility.
The product value will be refunded within 14 days if the product arrives intact without damage.

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Contact me through the contact form or via social media for returns.